Business Conditions of Sale & Installation

Last updated: September 2026

These conditions apply to customers purchasing wholly or mainly for business purposes. Private homeowners and self-build customers are covered by separate Consumer & Self-Build Terms.

These conditions govern the supply of products and installation services by Taylormade Facades Ltd (Company No. 04825909), Gasworks Road, Aberaman, Aberdare CF44 6RS ("Taylormade", "we", "us", "our") to the customer identified in the quotation or order confirmation ("customer", "you", "your").

1. Application of these conditions

These conditions apply to each quotation, order and contract for the supply of Taylormade profiles, associated goods and installation services to contractors, developers, trade customers and other customers purchasing wholly or mainly for business purposes. They apply together with the quotation, written order confirmation, approved drawings and any project-specific terms expressly agreed by us in writing. If there is a conflict, the project-specific terms expressly agreed in writing take priority, subject always to legal requirements that cannot be varied by agreement.

No fixed minimum order value applies, but every order remains subject to technical feasibility, production capacity, delivery and access logistics, and our written acceptance.

2. Quotations

Quotations are valid for 30 days from their date unless the quotation states otherwise. A quotation is based on the drawings, dimensions, quantities, specifications, programme, access information and other details available when it is prepared. We may revise the quotation if that information changes, is incomplete or proves inaccurate.

Unless stated otherwise, prices exclude VAT, delivery, offloading, scaffold, access equipment, builder's work, substrate preparation, temporary works and other work by third parties.

3. Orders and formation of contract

An order is not binding on us until we issue written order confirmation. The contract consists of our quotation, these conditions, our written order confirmation, the approved drawings and any other project-specific terms expressly agreed in writing.

If there is a conflict between the contract documents, the following order of precedence applies unless expressly agreed otherwise in writing: (1) Taylormade’s written order confirmation and any specifically agreed project amendments; (2) the latest approved Taylormade drawings, setting-out drawings and profile schedules; (3) Taylormade’s quotation; and (4) these Conditions.

Customer purchase-order terms or other customer terms do not apply unless we expressly accept them in writing. Accepting or beginning work against a purchase order does not by itself amount to acceptance of any customer terms attached to or referred to in that purchase order.

Repeat orders remain subject to current material availability, specification, manufacturing methods and pricing. Historic drawings may be retained to support repeat orders, but the customer must confirm that dimensions, quantities and site conditions remain current. Exact matching of old finishes or materials is not guaranteed.

4. Profile-supply payment

For the supply of profiles and associated goods, 50% of the profile-supply price is payable with the order. The remaining 50% is payable before delivery. Installation charges are separate. We are not required to begin manufacture, reserve production capacity or release goods for delivery until the payment due at that stage has been received in cleared funds.

5. Installation payment

Installation is invoiced separately from profile supply.

• Where the installation is expected to be completed within 10 working days and is not part of a larger phased scheme, payment is due within 14 days of the installation invoice.
• For larger, phased or longer-duration installation works, payment is due within 30 days of the installation invoice.
• Larger or phased installations may be invoiced through staged or periodic valuations reflecting work completed, materials supplied or other agreed milestones.

A phased scheme uses the 30-day payment arrangement even if an individual phase is shorter than 10 working days.

The quotation or order confirmation may set out an agreed valuation schedule, invoicing milestones or other project-specific payment arrangements.

Unless otherwise agreed in writing, the due date for an installation payment is the date of the invoice and the final date for payment is 14 or 30 calendar days after that date, as applicable above. Where construction-contract legislation applies, its mandatory payment, notice, adjudication and suspension provisions take priority, and any applicable provisions of the Scheme for Construction Contracts supplement these conditions. No contractual retention or discount applies unless expressly agreed in writing; this does not prevent a deduction or notice permitted by law.

6. Late payment and suspension

If any payment is overdue, we may charge interest and reasonable recovery costs as permitted by the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend design coordination, manufacture, delivery or installation on written notice until overdue sums are paid, subject to applicable statutory notice periods, payment procedures and restrictions on suspension.

Any resulting change to the programme, remobilisation, storage, redelivery or other reasonable additional cost may be treated as a variation where caused by the late payment or suspension.

7. Customer information and cooperation

You must provide accurate and complete drawings, dimensions, quantities, specifications, programme information, site constraints and access requirements in sufficient time for us to perform the contract. You must promptly answer technical queries and provide decisions, approvals and information reasonably required for manufacture, delivery or installation.

We may rely on information supplied or approved by you and your appointed designers, consultants and contractors, except where an error is ours under clause 11.

8. Drawings and written approval

Manufacturing drawings, profile schedules and setting-out drawings must be checked and approved in writing by the customer where applicable. Email counts as written approval for the purposes of these conditions.

Written approval confirms that the customer has checked the relevant dimensions, quantities, profiles, joints, setting out, interfaces and design intent. Manufacture may proceed once the required written approval has been received.

Customer approval does not relieve Taylormade of responsibility for its own drawing, take-off, manufacturing, supply or installation errors within the work it has agreed to undertake.

Samples and mock-ups are included only where stated in the quotation. Additional or revised samples may be chargeable. Written sample approval establishes the agreed reference for the order.

Exact matching to weathered, natural or site-applied materials cannot be guaranteed, and reasonable batch or texture variation may occur. A RAL reference controls colour, but does not establish identical texture, gloss or appearance across different systems.

9. Design responsibility and structural adequacy

Our drawings translate the architectural and project information supplied to us into profile-manufacturing, coordination or setting-out information. Unless we expressly accept a specific responsibility in writing, we do not provide architectural, structural or Building Regulations design services.

Responsibility for the structural adequacy of the building, substrate, support, fixing strategy, loads, movement provisions and associated construction remains with the appropriate structural engineer or project designer unless Taylormade expressly accepts that responsibility in writing.

10. Dimensions and manufacturing tolerances

Finished profiles are manufactured to a tolerance of -2 mm / +2 mm from the approved nominal dimensions unless otherwise agreed in writing. Tolerances apply to the manufactured profile and do not remove the need to allow for substrate, building, setting-out, joint and installation tolerances.

11. Quantities, take-offs and over-ordering

Where quantities or take-offs are supplied or approved by the customer, the customer is responsible for any over-ordering, duplication or surplus caused by those quantities.

Taylormade remains responsible for its own take-off or supply errors, including errors in quantities it calculates as part of the agreed work. Customer approval does not transfer responsibility for those errors. You must nevertheless notify us promptly of any apparent discrepancy so that it can be checked before manufacture or installation continues.

12. Changes and variations

Changes to approved drawings, dimensions, quantities, specification, finish, delivery sequence, access arrangements, programme or installation scope may affect price and timing. No variation is binding unless confirmed by us in writing, including by email.

Where urgent site circumstances make prior pricing impracticable, we will record the customer's authorised instruction in writing, including by email, and agree the basis for charging reasonable labour, materials, plant, travel, remobilisation and other costs before proceeding with the variation.

Taylormade will not substitute a significant material, coating, finish or component where it may affect appearance, performance, compatibility, certification or the approved detail without first notifying the customer. Where a specified product becomes unavailable, Taylormade may propose a suitable alternative.

Any proposed substitution affecting fire classification, UKTA or certification, visible finish, colour, warranty or a technical submittal requires appropriate review and approval before use. The relevant customer and project designer or specifier approvals must be recorded in writing.

13. Cancellation

Profiles are generally manufactured or allocated specifically for an order. If the customer cancels or repudiates the contract, the customer is responsible for Taylormade's genuine and reasonable loss resulting from that cancellation. This may exceed the initial 50% payment where our reasonable loss is greater.

When calculating that loss, Taylormade will give credit for genuine costs saved, reusable materials and reasonable resale value, whether or not resale has already physically occurred. We will take reasonable steps to mitigate our loss.

All payments already made will be credited against the amount properly due, with any excess refunded. We will provide a reasonable breakdown of the cancellation charge and will not recover the same loss twice. This clause does not impose a cancellation charge where the customer is legally entitled to end the contract because of Taylormade's breach. Bespoke or surplus profiles cannot be returned for convenience without our written agreement; this does not affect remedies for defective or incorrectly supplied goods.

14. Manufacture and lead times

Lead times run from receipt of approved drawings and confirmed order information, together with the payment due before manufacture. Any stated lead time is based on the scope and production capacity at confirmation and may be revised if the order, approvals or information change.

Unless expressly agreed otherwise in writing, dates are programme targets and time is not of the essence. We will notify the customer of a material change to an agreed delivery or installation programme as soon as reasonably practicable.

15. Delivery, risk and offloading

The customer must provide safe and suitable access, an authorised person to accept delivery and any offloading labour or equipment stated as being by others. Failed delivery, waiting time, storage or redelivery caused by inadequate access, an unavailable work area or the customer's failure to accept delivery may be charged as a variation.

Risk in the goods passes to the customer on delivery. Delivery paperwork should be checked on arrival, and any visible shortage or transit damage should be recorded and notified promptly with photographs or other reasonable evidence.

If goods remain uncollected or the customer does not accept delivery as agreed, reasonable storage, handling, insurance and redelivery costs may be charged. Taylormade will give the customer written notice and a reasonable opportunity to collect the goods or accept delivery.

Any later sale or disposal of uncollected goods must be legally permitted and follow applicable legal notice requirements. Taylormade will account for appropriate net proceeds and any credits already given, and will not recover the same amounts twice.

16. Retention of title

Title to supplied goods remains with Taylormade until all sums due for those goods have been received in cleared funds. Until title passes, the customer must identify and store unpaid goods separately, protect them from loss or damage and keep them insured.

17. Installation scope and subcontract installers

The installation scope is limited to the work expressly included in our quotation or order confirmation. Taylormade may use competent subcontract installers to carry out all or part of the installation, but Taylormade remains responsible to the customer for the installation service contracted through Taylormade.

Taylormade will carry out its agreed installation service with reasonable care and skill. Where installation is contracted independently with others, we are not responsible for their workmanship or for defects caused by it, but remain responsible for our own goods and any work we have agreed to undertake.

Work by other trades, making good outside the agreed scope, final decorative finishes, temporary protection, scaffold alterations and builder's work are excluded unless expressly included in writing.

Third-party render, external wall insulation (EWI), primers, decorative finishes and surrounding façade systems remain the responsibility of the relevant manufacturer, designer or applicator. Taylormade provides information about its own profile, basecoat and finish so that compatibility with those systems can be reviewed.

Taylormade Facades maintains insurance appropriate to the activities and services it undertakes, subject to the terms, conditions, exclusions and limits of the relevant policies. Evidence of applicable current insurance can be provided where reasonably required.

18. Fixing method and profile joints

Most profiles are bonded or adhesive fixed to a suitable prepared substrate. Supplementary mechanical fixing is used where required by the profile, substrate, location, loading or approved project detail.

Profile joints are installed to the client-approved drawing or detail. Backing rod is used where profile depth permits, particularly with cornices and coping stones. It may not be possible to use backing rod in thin window surrounds, narrow bands or other profiles without sufficient joint depth.

Sealant or mastic selection depends on the finish, colour, adjoining materials and project requirements. Where Taylormade supplies or applies the sealant or mastic, Taylormade is responsible for correct application to the approved detail. Where it is supplied or applied by others, selection, preparation, application and maintenance remain with the relevant contractor or system supplier for the work they undertake.

19. Substrates and site conditions

The customer must provide sound, stable, correctly prepared and suitably cured substrates capable of receiving the specified profiles, bonding materials and fixings. Substrates must be clean, dry where required, correctly aligned and free from contamination, instability or defects that could affect installation.

We may delay or suspend installation where conditions are unsafe, unsuitable or outside the agreed requirements. Remedial work, waiting time, additional preparation or return visits resulting from unsuitable conditions may be charged as variations.

Taylormade may suspend external work where weather or site conditions are unsafe or outside the material manufacturers' application or curing limits. Taylormade will not be required to apply materials outside those limits. Temporary weather protection and environmental controls are provided by others unless included in the quotation. Additional attendance or remobilisation caused by adverse conditions outside the quotation assumptions may be charged as a variation.

20. Access, scaffold and facilities

Scaffold, access equipment and safe access are provided by others unless specifically included in our quotation. The customer must ensure that access is suitable for the profiles, installation method and agreed sequence, and complies with applicable site and safety requirements.

The customer must provide the facilities identified in the quotation or reasonably required for the work, which may include unloading areas, storage, welfare, water, power, permits and coordination with the principal contractor and other trades.

Taylormade will plan, manage and supervise its own installation work and provide project-appropriate risk assessments and method statements (RAMS) where required. Taylormade operatives will comply with reasonable site inductions, permit systems and site rules. Taylormade may suspend work where safe access, permits, inductions or relevant information are not available.

Taylormade will keep its immediate work area reasonably tidy and may use normal site waste facilities where agreed. Dedicated skips, hazardous waste, removal of existing façade materials, general site clearance and waste from other trades are excluded unless included in the quotation.

21. Ready work areas and continuous workflow

Installation pricing assumes that work areas are ready, accessible and released in a logical, reasonably continuous sequence. The customer is responsible for coordinating preceding and following trades so that Taylormade can carry out the installation in the agreed sequence.

Fragmented working, repeated return visits, standing time, resequencing and remobilisation caused by areas not being ready, being released out of sequence or becoming unavailable may be charged as variations and may affect the completion programme.

22. Inspection and notification of defects

The customer must inspect supplied goods and completed installation work within a reasonable time and notify Taylormade promptly of any apparent shortage, damage, defect or non-conformity, providing photographs and reasonable access for investigation where requested.

Completed areas may be inspected at handover. Visible snagging should normally be notified within 5 working days of handover, and latent issues should be notified promptly after discovery. Taylormade will complete genuine snags within its scope within a reasonable period. Damage by following trades is not snagging.

Once an area is completed and handed over, protection against damage by following trades, scaffold changes, impact, contamination or later site activity becomes the responsibility of the customer or main contractor unless agreed otherwise.

The customer must not carry out or instruct avoidable remedial work for which it seeks reimbursement without first giving Taylormade a reasonable opportunity to inspect and, where responsible, propose or carry out an appropriate remedy, except where urgent action is reasonably required to prevent danger or further material damage.

No call-out charge applies where investigation confirms a Taylormade manufacturing or installation fault. Where the cause is outside Taylormade's responsibility, reasonable travel, labour, accommodation, access or specialist investigation costs may be charged. Taylormade will advise the customer beforehand where reasonably practicable.

23. Manufacturing warranty

Taylormade warrants for 12 months from delivery that supplied profiles will be free from manufacturing defects. The warranty excludes defects to the extent caused by normal weathering, movement or failure of the supporting construction, unsuitable substrates, incorrect storage or handling, damage by others, installation by others not carried out in accordance with the approved requirements, incompatible materials or finishes, misuse, impact or lack of appropriate maintenance. These exclusions do not remove responsibility for defects caused by Taylormade or its subcontract installers in carrying out the contracted work.

If a valid manufacturing defect is established, Taylormade will, at its reasonable option, repair or replace the affected profile or refund the price paid for it. This clause does not limit any liability that cannot legally be limited.

The manufacturing warranty is separate from Taylormade's responsibility for its installation service. Its expiry does not by itself extinguish other contractual or statutory rights, and a defect not reasonably apparent on delivery should be reported promptly after discovery.

The customer must follow the Taylormade Maintenance & Aftercare Guide and applicable third-party system guidance. Failure to maintain only affects responsibility where that failure caused or materially contributed to the problem.

The EPS core is not a structural fixing substrate. Later signs, lights, brackets and similar items must be fixed back to a suitable structural substrate, and penetrations must be properly sealed. Taylormade is not responsible for defects caused by incorrect drilling, cutting, recoating, joint alteration or other unauthorised modification by others.

24. Delay costs, LADs and downstream losses

Taylormade does not automatically accept liquidated and ascertained damages, extended preliminaries, scaffold costs, standing labour or plant charges, or downstream programme losses. Any responsibility for such costs must be expressly agreed by Taylormade in writing, including the applicable basis, amount and limits, before it becomes part of the contract.

25. Liability

Nothing in these conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to those liabilities, Taylormade's aggregate liability arising out of or in connection with an order, whether in contract, tort including negligence, breach of statutory duty or otherwise, will not exceed 100% of the total price paid and payable under that order.

Subject to any responsibility expressly accepted by Taylormade in writing, Taylormade is not liable for indirect or consequential loss or for loss caused by design, structural, substrate, access, setting-out or installation matters that remain the responsibility of the customer or another project participant.

All exclusions and limitations in these conditions, including clause 24, apply only to the extent permitted by law and are subject to any applicable statutory requirement of reasonableness. They do not transfer responsibility for Taylormade's own errors to the customer.

26. Intellectual property and setting-out drawings

Drawings, designs and specifications supplied by the customer remain the property of their owner. Taylormade retains ownership of its manufacturing methods, production information, templates, tooling designs, standard details and intellectual property.

Manufacturing, coordination and setting-out drawings prepared by Taylormade may be used for the project and order for which they were issued. They must not be reused on another project, altered, reproduced for manufacture by another supplier or disclosed for that purpose without our prior written consent.

Setting-out drawings require written approval where applicable under clause 8 and must be coordinated with the project designer's information before use. They do not transfer structural design responsibility to Taylormade. The customer must have authority to supply and permit use of any third-party drawings or designs it provides.

Nothing in this clause restricts the customer’s use of intellectual property that the customer or another third party already owns or is otherwise entitled to use.

27. Confidentiality

Each party must keep confidential the other party's confidential commercial, technical and project information and use it only for the contract. This does not apply to information already lawfully public, independently obtained without a duty of confidence or required to be disclosed by law or a competent authority.

Information may be shared with employees, professional advisers and subcontractors who need it for the project and are subject to appropriate confidentiality obligations.

Taylormade may photograph its work for internal technical and quality records. Public marketing use of project photographs, private-client information, project names, logos or other identifying information requires the necessary rights and permission.

28. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control. This may include material shortages, transport interruption, extreme weather, fire, flood, industrial action, utility failure, government action or disruption affecting a supplier. The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect.

This clause does not excuse payment for goods or services already properly supplied or other sums already due. Any revised programme or arrangements for the affected work should be recorded in writing.

29. Suspension and termination

We may suspend performance on written notice if payment is overdue, required information or approval is not provided, the site or access is unsafe or unsuitable, or the customer commits another material breach, subject to the legal requirements referred to in clauses 5 and 6. Unsafe work may be stopped immediately where necessary to protect health and safety.

Either party may terminate for the other party's material breach if it is not remedied within a reasonable period stated in written notice requiring a remedy. Any right to suspend or terminate because of insolvency or cessation of trading is subject to applicable insolvency law, including restrictions on terminating supply contracts.

Termination does not affect rights and liabilities already accrued. Where termination results from customer cancellation or breach, amounts properly due for profiles, materials, manufacture, installation and other work completed or reasonably committed will be accounted for under clause 13, including credit for payments already made, genuine costs saved, reusable material and reasonable resale value. Termination because of Taylormade's breach does not remove the customer's remedies.

30. Data protection

Personal information is processed in accordance with our Privacy Policy. Each party remains responsible for complying with the data-protection obligations applicable to its own processing.

31. Notices and written communications

Written notices, approvals and instructions under the contract may be sent by email to the addresses normally used by the parties for the order, unless a different address is stated in the order confirmation. Email counts as writing, but the sender remains responsible for ensuring that an important notice or approval is sent to an appropriate authorised contact.

32. Entire agreement, waiver and severance

The contract records the entire agreement for the order and replaces earlier discussions or representations about that order, except in the case of fraud or fraudulent misrepresentation. A failure or delay in enforcing a right is not a waiver of that right. If any provision is found invalid or unenforceable, the remaining provisions continue in effect.

33. Third-party rights

No person other than Taylormade and the customer has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed in writing.

34. Governing law and jurisdiction

These conditions and every contract governed by them are subject to the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising from them.

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